If your jewelry is in need of repair please contact us and we will give you shipping instructions. If you're able to include photos of the damaged piece when you get in touch that is very helpful and will expedite the process. Charges will apply for jewelry repair unless the jewelry was defected when it came to you. You will be emailed with costs and details of the repair before we begin working on it. We only do repairs on jewelry pieces we've made. In order to avoid having to repair your jewelry treat it with great care! Jewelry is inherently delicate and should be worn and stored with this in mind.